Help & support
Get help with account access, invitations, photos and Plus. You can contact support without signing in.
Contact OneFish Studios
The studio owner handles support requests and photo reports. Expect an initial response within one business day.
support@onefishstudios.comRecover account access
Sign in with the same verified email or linked Sign in with Apple identity. Use a new email code if one expired. A phone number is for discovery only and cannot recover an account. Support does not transfer a linked number between accounts; the original account can unlink it.
Request a suspension review
If your account was suspended, contact support@onefishstudios.com from your account email if possible. The studio owner reviews suspected underage use, serious harassment or account takeover. A report alone does not suspend anyone. Never send a password, sign-in code or ID photo. If access is restored, sign in again on each device. We delete the suspension record 30 days after it is lifted, or immediately if you delete your account first.
An invitation won’t open
Verify the email the invitation was addressed to, then reopen the original link or paste its code. If it expired or was revoked, ask the organizer for a fresh invitation. Guests can also return to the invitation page with their verified email to export their participation.
Open an invitationReport or remove a photo
For a plan album, open the photo in Memories and select a report reason. For a profile picture, tap the picture and choose Report inappropriate picture. The studio owner reviews reports. You can remove your own uploads. Circle owners and plan organizers can remove photos from albums they manage.
Stop unwanted contact
In Friends, use the block control for the person. For a lost or forwarded invitation, the sender can revoke it from invitation history. Blocking preserves shared plan logistics. A circle owner can remove a member separately.
Export or delete your records
In Profile & settings, download a personal JSON file or use the account deletion control. On the invitation website, verify your email to download your guest records. Deleting guest participation also clears the local guest session.
Help with a subscription
Use Restore Purchases on your original account, or open Apple subscription settings to manage renewal. For an access conflict or a pending update, refresh status and contact support@onefishstudios.com. The studio owner handles support requests and photo reports. Expect an initial response within one business day.
Support correspondence
If you contact support, we receive your email, message and any attachments. We use them to answer you and investigate the issue. We delete resolved support emails and attachments 30 days after resolution, or sooner after a verified account-deletion request when we can identify the correspondence. Unresolved requests remain while we handle them. Please do not send passwords, sign-in codes, invitation links, identity documents or account exports.